The IT Academic Support Coordinator (ITASC) monitors and maintains the academic systems of an organization. They may install and configure academic systems, diagnose
hardware and software faults and solve technical and applications problems, either over the phone
or in person. Organizations increasingly rely on computer systems in all areas of their operations and decision making processes. It’s therefore crucial to ensure the correct running and maintenance of the IT
systems.
Duties and Responsibilities:
Assist teaching and learning process with IT solutions.
Assist the admissions, records, and registration procedures of the school.
Monitor and maintain the school email system (Microsoft Office 365).
RenWeb Support school users through a series of actions, to help set up systems or resolve issues.
Provide daily support, including procedural documentation and relevant reports in RenWeb and Microsoft Office.
Set up new users’ accounts, profiles and resolve with password issues.
Prioritize and manage open cases effectively (Academics).
Test and evaluate new technologies to meet school requirements (Academics).
Provide recommendations to improve the organization’s IT systems.
Support and communicate with parents and students to guide them through RENWEB usage (User Creation, Resetting Passwords, Viewing Student Information …etc.).
Update the school SMS System and communicating with parents by sending announcements
and notifications (Using the SMS System).
Support online and in-class (on ground) teachers and students to improve academic success.
Create, research and modify software applications to deliver state of the arc teaching and learning IT solutions.
Support IT requirement in the health science simulation lab.
Support scheduling & enter course requests.
Enter elective courses based on parents’ selections.
Provide curriculum department and teachers with customized reports from RENWEB.
Configure and support administrating of MAP Tests.
Configure and support administrating of STANFORD Tests.
Manage and support School Website
Other tasks as assigned by the Executive Director or other administrative staff, which is
consistent with the general requirements and qualifications of the position
Qualifications:
Bachelor’s degree in Computer Science/Engineering (Master’s degree preferred).
Minimum of 5 years’ experience in IT services.
3 years’ experience in K-12 IT support. (preferred)
